Keeping You Safe
We are continuing to adjust as the rules change, so we’ll keep this page updated with all the latest information for you.
If you have any questions, please don’t hesitate to get in touch.
We look forward to seeing you all again soon!
Changes in the Restaurant
We’re going to be asking everyone to wait at the internal restaurant door for a team member to take you to your table. This will give us the chance to explain how things work and ensure we don’t have too many people in the restaurant at any one time.
Up to 6 people from 6 different households are allowed to meet in Edenshine Restaurant. Children under the age of 11 don’t count towards this limit, but they must be included in your booking. However, all adults will need to bring proof of address – like a driving license, passport, or utility bill.
We’re encouraging people to book over lunchtime (between 11:45am and 3:00pm) to avoid disappointment. We’ll always do our best to seat you, but please bear with us. At other times, those without bookings may need to queue. As much as we’d like to get everyone a table, it may not always be possible. If possible, please ring ahead to book your table. That said, you should usually be fine without a booking if you’re visiting in the morning or late afternoon.
Under new restrictions, you will only be allowed to stay with us for up to 2 hours.
Government Test & Trace Scheme
If you come into the restaurant, we’ll need to record contact details from each person (as per the Government’s guidelines). This information will be stored for 21 days and then destroyed.
We’ll do our best to keep a safe distance when taking orders and serving your table. You’ll also notice some changes to the way we’re laying the tables. To reduce the ‘contact’ with cutlery, we’re placing the knives, forks, and napkins in containers and placing them on your table. Salt and pepper shakers will be cleaned after every use.
Space Between Tables
We’ve carefully adjusted the distance between tables and the positioning of chairs in the restaurant. We’ve also added screens for added protection. We ask that you do not move tables or chairs (our team will do this if required).
You’re still able to pop up to the counter to take a look at our fabulous cakes. We’ll then come to your table to take your order. However, please be aware of other customers when you’re moving around the room.
We’re bringing all bills to the table with the card machine. We’re encouraging card payment but can still take cash.
We have built 6 bays for outdoor tables, and have some other tables spaced out in the outside area too. The bay area has a roof and two sides, with plenty of ventilation. This will protect you against the elements, but may not keep you completely dry if it rains. These outdoor tables will generally not be available for booking. Please pop your head inside the restaurant to tell us you are there and we’ll come out with menus and take your order.
Dogs are welcome outside but are not permitted inside. Please ask us if you need water for them!
Please also do not smoke in the outside bays, as smoke may travel into the other bays. We have other tables located away from the bays which we can add an umbrella to for sun and drizzle protection.
Changes in the Centre
You’ll need to wear a face covering when you’re inside the centre. You can remove these if you’re seated at a table in the restaurant.
There’s hand sanitiser near the entrance to to the centre, which we’re asking everyone to use as they enter and exit the building. We have sanitiser by all tills as well.
For your safety, we now have plastic screens in front of till areas. This allows wonderful chatting in a safe environment when purchasing things. We’re encouraging card payments but are still happy to accept cash. Please feel free to sanitise your hands at this point, especially if you have touched items while shopping.
Social Distancing Marks
We’ve also added social distancing marks on the floor. These illustrate the safe distance between you and others that are not in your party. We understand this is hard, but we’re asking everyone to respect each other’s space. This might mean that you have to step to one side or wait a moment while someone passes you.
The building can’t be operated in a one-way system, but we think that we can all easily negotiate around the corridors, shops, and upstairs.
We want to reassure you that we’re following the highest of cleaning standards in the centre and restaurant. All of our team are washing their hands every twenty minutes, tables and chairs are cleaned after each customer has left, menus are cleaned after every use, and other touchpoints are sanitised every half an hour.
We’re regularly cleaning the toilets. We also have hand sanitiser located outside the toilets and recommend you use this when leaving the area.
Finally, we are monitoring the number of people inside at any one time. During busier periods, this means we may need to ask that you wait outside for a little while. This is to ensure everyone has enough room to move safely and comfortably move around.